1rokok Privacy Policy – How We Protect Your Information
User privacy is a top priority at 1rokok. This document details the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the 1rokok platform, we may collect the following types of information:
Account Information
Includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and grant access to the platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, screen resolution, and app usage information. This data helps us ensure the platform runs smoothly across all devices.
Payment Information
All transactions are processed in Malaysian Ringgit (RM). We retain transaction records including amounts, dates, and payment methods used — however, we not store full card numbers or bank account details directly. Sensitive payment information is handled through recognised and secure third-party payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, session duration, pages visited, and interaction timestamps. This data is used to improve the user experience and detect unusual usage patterns.
2. How We Use Your Information
Information collected by 1rokok is used exclusively for the following purposes:
- Account management — Verifying your identity, processing logins, and enabling access to all platform features.
- Transaction processing — Verifying deposits and withdrawals in MYR, and maintaining accurate financial records.
- Platform security — Detecting unauthorised access attempts, fraud, and suspicious account activity.
- Service Improvements — Analysing usage patterns to enhance the interface, platform speed, and game categories on offer.
- Communications — Sending important notifications about your account, changes to terms, or policy updates via email or in-platform messages.
- Legal compliance — Meeting the reporting and compliance requirements mandated by applicable Malaysian law.
1rokok will not use your information for any third-party marketing purposes without your prior consent.
3. Cookies & Tracking
The 1rokok platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.
Types of cookies we use
- Session cookies — Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — Saving your language settings and display preferences so you don't need to reconfigure them on every visit.
- Analytics cookies — Helping us understand how users interact with the platform, including the most frequently visited pages and navigation paths.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the platform, including staying logged in between sessions.
4. Data Storage, Security & Sharing
Data Security
All user data is stored on servers protected with SSL (Secure Socket Layer) encryption. We apply the latest security protocols to safeguard your information against unauthorised access, alteration, disclosure, or destruction. Access to user data is restricted to staff who require it to carry out their duties.
Retention Period
Account information is retained for as long as your account is active or as long as needed to fulfil the purposes stated in this policy. After account closure, data will be kept for the period required by Malaysian legal obligations before being securely deleted.
Third-Party Sharing
1rokok do not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared under the following circumstances:
- With payment service providers to securely process transactions in MYR;
- When required by law or a valid court order in Malaysia;
- In cases involving fraud, criminal investigations, or serious security threats.
Any third party that receives user data is bound by strict confidentiality agreements and may only use that data for authorised purposes.
5. User Rights & Policy Changes
Right to Access & Correction
You have the right to access the personal information we hold about you at any time. If you find any inaccurate or outdated information, you may submit a correction request through our support team. 1rokok will process such requests within a reasonable timeframe.
Right to Deletion
You may request the deletion of your account and personal data. However, certain information may need to be retained for a specified period to fulfil legal obligations or resolve pending transactions. Once all obligations have been met, your data will be securely deleted from our systems.
Privacy Policy Updates
1rokok reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or platform operations. Users will be notified of any material changes via email or in-platform notifications. Continued use of the platform after changes are published constitutes your acceptance of the revised policy.
How to Contact Us
For any questions, complaints, or requests regarding your data privacy, please contact the 1rokok team via email at [email protected]. You may also refer to the FAQ for more information on account and personal data management.